Need Help from the Downtown Bingo Team?

Try the Info Section. Most of the common problems and questions encountered by Downtown Bingo Members have already been addressed in our INFORMATION section.

For your convenience, we also offer three lines of support:

Help Tickets

All communication with Downtown Bingo must take place through our Help Desk. Please use the form below to enter your message to us. A support person will respond within 30 minutes, 24 hours a day, 7 days a week.

Please Note! Players requesting assistance with a particular game must provide the following information within 48 hours of the game being played:

  • The game number and pattern of the Bingo game at issue.
  • The jackpot amount.
  • Any other peculiarities or details pertaining to the game.

Downtown Bingo will not investigate any claims without the minimum amount of information outlined above. If you are unsure about the game number, a report of the games you have played can be accessed from the Main page of the Players Area section of this site.

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View help tickets: Filters

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If your query is urgent we suggest you open a Help Ticket or use Live Help.